Comment: YouTube support isn’t good enough


After recently having to contact YouTube for some help regarding my channel, it became clear that big improvements need to be made to the service.

Excited to make a new YouTube channel, start fresh and experiment with some video ideas, I created my new account (and its associated email address) and put together some channel graphics. Once my shiny new YouTube banner and avatar (uploaded via the hell that is Google Plus) were sorted out, I created a new Microsoft Word document on my desktop and got lost in my ideas. It was a fun time, jotting down my thoughts and working out the potential of some content in the long run.

[pullquote align=”left” cite=”” link=”” color=”” class=”” size=””]Significant improvements need to be made to YouTube’s support network.[/pullquote]

Quite simply, there’s something rather exciting about starting a new YouTube channel. Perhaps it’s the feeling of being able to do what you want with it, or the amazing thoughts of how you’d react if one of your videos or series really took off.

Less than 24 hours after I’d made my new YouTube channel, however, it was deleted without warning. I received no email saying there was an issue, nor did I get a notification over on YouTube on what was going to happen. It was just deleted. Gone completely.

I was told: “This account has been terminated due to repeated or severe violations of our Community Guidelines and/or claims of copyright infringement.”

This was made even more unusual by the fact that not a single video had been uploaded to the channel, and I hadn’t told anybody about the email address I’d made the night before. Even so, all evidence that the channel had ever existed was gone, and my channel graphics were removed.


Just looking at this picture makes me furious

After scowering through forum threads on what the best way to contact YouTube was, I ended up emailing [email protected] Minutes later, I got a response saying that this email I’d attempted to contact didn’t even exist anymore. Alright then.

[pullquote align=”right” cite=”” link=”” color=”” class=”” size=””]A YouTuber must have 100+ to claim a custom URL. Absolutely ridiculous.[/pullquote]

This wasn’t great timing, considering I was already in a bad mood from the overly-complicated process of actually making a new YouTube channel name and email. On the subject of Channel names, did you know a YouTuber must now have over 100 subscribers before they can claim a custom URL? That means that as you’re building a channel, you’re left with a URL similar to over your first couple of weeks. For somebody trying to build a brand and online identity, that is absolutely ridiculous.

I headed over to Google’s own support page and filled out the online form. Since then, I’ve been waiting patiently for 3 days, without any signs that my issue is being dealt with.

The moral of the story? Significant improvements need to be made to YouTube’s support network. This is the biggest video-sharing website on the planet, so the support features for folk having problems should be one of the best of any website, anywhere.

Hopefully I get my YouTube channel back, because it was clearly removed when it shouldn’t have been. Even if my calls to Google are answered, though, my point still stands. YouTube support isn’t good enough.

Do you think more needs to be done to make YouTube’s help system more effective? Have you had troubles dealing with channel problems in the past? Let us know your thoughts on the topic by tweeting us at @TubeChum.

Featured image: Slashgear

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Tom Morgan

Tom Morgan

Co-editor at Tube Chum
British YouTuber, journalist and Arsenal fan. Co-editor, @TubeChum. YouTube: TomSpeaksWords. (New video every Sunday)
Tom Morgan